Shipping policy

Where we ship from

Physical orders are packed and shipped from North Myrtle Beach, South Carolina. We ship across the United States and internationally.

Handling time

Most orders are packed and handed to the carrier within 1-3 business days. Busy seasons or custom work can take a little longer — we'll always let you know if so.

United States rates & delivery

• Free shipping on U.S. orders $50 and up (Economy, 5-8 business days).
• Economy — from $4.90 for lighter items (up to 5 lb), 5-8 business days. Heavier orders (5-70 lb) ship at $19.90.
• Standard — $6.90 (up to 1 lb) or $9.90 (1-5 lb), 3-4 business days.

Delivery estimates are business days in the carrier's hands and don't include the handling time above.

International

We ship worldwide via DHL Express. International rates are calculated and shown at checkout based on your destination. Any customs duties, taxes, or import fees are the responsibility of the recipient.

Digital products

The Making Memories Huggable eBook and downloadable patterns are delivered by email right after checkout — nothing is physically shipped, and no shipping charge applies.

Order issues

If a package is delayed, lost, or arrives damaged, please email lala@lalasewz.com and we'll make it right.